PAYMENT POLICY

Medical services are provided and billed by Medical Clinic. Our providers participate in most all of the major health insurance plans in the region. Following are the health plans which we currently accept.

If your plan is not listed, we will be unable to file a claim on your behalf. However, we can provide you with a form that you can submit to your insurance company to instruct them to send reimbursements directly to you.

Please be aware that with any health plans, there may be deductibles and copayments for which you could be responsible.

QUESTIONS ABOUT OUR PRACTICE

What should I bring to my appointment?

Please be sure to bring all current medications, a photo ID, and an insurance card to all appointments in the office.

Do I have to get labs done by an outside facility before my appointment?

We provide lab services inside of our office. If it is determined you will need lab work, we will work with you on scheduling an appointment to get blood drawn prior to your appointment with the physician. Not all insurance covers every lab company so please be sure to check with your insurance company on coverage.

​How long should I arrive prior to my appointment?

​Please arrive at least 15 minutes prior to your appointment with our office. This allows us time to check you in and handle any paperwork that may be applicable at the time of your visit. 

We try to give each patient an ample amount of time for their visit to address all concerns. Being early for appointments enables us to make this possible.

Who should I call in case of emergency after your office hours?

In case of all emergencies, we request that you call 911. This will ensure you are given the best care as hospitals are equipped with special tools to handle emergencies. If you are seen at an hospital, please be sure to let your physician know when you schedule your next office visit. This enables us to retrieve appropriate medical records for review prior to your visit and provide guidance as necessary.

QUESTIONS ABOUT YOUR BILL

What billing or insurance information will I receive?

​You will receive a copy of your bill. After your insurance has paid, we'll provide you with a monthly statement of your account.

How long will it take to get things settled with the insurance company?

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.​

​Why am I getting bills from physicians?

​Each physician who provides professional services will send you a separate bill from his or her office. These physicians will include:

- your own physician
- other physicians who conducted tests and procedures
- consulting physicians chosen by your primary physician to read and interpret test results.

These physicians may include specialists in anesthesiology, cardiology, emergency medicine, nuclear medicine, pathology, radiology, or urodynamics. You will be responsible for paying these bills as well.

​I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?

​If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.

Monday - Thursday    9:00 am - 5:00 pm
Friday                            9:00 am - 12:00 pm
Saturday - Sunday      Closed

299-261-9500